Device Lock Scam

This just happened today to a client of mine.

You suddenly get a screen on your phone, iPad or Mac saying you need to input your System Lock PIN or write to help.apple@gmx.com or other email address to unlock the device.

Some of you might notice something wrong right away. That email address is not one from Apple and it is a clear indicator that this is a scam. If you contact the people at the other end of the address, you will be told to pay a fee to unlock your device.

Yes, this is certainly a scam. What should you do? Do NOT contact that email address. The very first thing you should do is change your Apple ID password.

If this has happened to you or you would like more information on how to identify this scam to make sure you don't fall victim, please contact us at TechnoMinds. We will help you unlock your device or help you prevent this happening to you.